FAQ

[vc_row parallax=”content-moving” bg_position=”top” bg_repeat=”no-repeat” bg_cover=”false” bg_attachment=”false” padding_top=”0″ padding_bottom=”0″ margin_top=”-39px” enable_parallax=”false” parallax_speed=”0.5″ type=”yes” css=”.vc_custom_1444455806115{margin-bottom: 28px !important;padding-top: 60px !important;padding-bottom: 60px !important;background-image: url(http://www.parisbijoux.com/wp-content/uploads/2013/12/background-dark.gif?id=16345) !important;}”][vc_column][vc_custom_heading text=”We’re here to help.” font_container=”tag:div|font_size:48|text_align:center|color:%23cccccc|line_height:1.2″ google_fonts=”font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1462538842097{background-color: #ffffff !important;}”][vc_empty_space height=”30px”][vc_separator color=”white” border_width=”2″ el_width=”10″][/vc_column][/vc_row][vc_row css=”.vc_custom_1444455371126{margin-bottom: 56px !important;border-top-width: 1px !important;padding-top: 28px !important;border-top-color: #dbdbdb !important;border-top-style: solid !important;}”][vc_column][vc_custom_heading text=”CUSTOMER SERVICE” font_container=”tag:div|font_size:24|text_align:center|color:%23000000|line_height:1.2″ google_fonts=”font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_empty_space height=”28px”][vc_custom_heading text=”+65 6227 9388
ask@parisbijoux.com” font_container=”tag:div|font_size:22|text_align:center|color:%23000000|line_height:1.2″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal”][vc_empty_space height=”28px”][vc_column_text]

Monday to Friday 10.00 to 18.00

[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1444455338425{margin-bottom: 56px !important;}”][vc_column width=”1/2″][vc_custom_heading text=”MY ORDER” font_container=”tag:div|font_size:24|text_align:left|color:%23000000|line_height:1.2″ google_fonts=”font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_empty_space height=”28px”][vc_separator color=”custom” accent_color=”#bdbdbd”][vc_empty_space height=”28px”][vc_tta_accordion][vc_tta_section title=”How long will my order take to arrive?” tab_id=”1444454608684-b95510b5-dec3″][vc_column_text]Please allow 5-7 days for local shipping and approximately 10-20 working days for international shipping once you have placed your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where do you ship?” tab_id=”1444454608952-da04fd62-e816″][vc_column_text]Currently we offer free delivery for local orders in Singapore.

International: We only ship to Hong Kong, Japan, Taiwan and Malaysia. A international flat rate of $20.00 is applicable for each order.

My country is not listed above?
Please email us at sales@parisbijoux.com along with the details of the items you would like to purchase. We will make further arrangement with you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Payment Gateway” tab_id=”1462538420224-1cae61be-1bf7″][vc_column_text]You can either do a direct bank transfer to our UOB account or make your payment though paypal.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your return policy?” tab_id=”1444454804780-46e2c972-88fc”][vc_column_text]Our Return Policy and our Shipping Policy  apply to all purchases made on the Site and are incorporated by reference in these Terms.

We hope you are delighted with your jewellery. If for any reason you decide not to keep your online purchase, We will accept merchandise in its original condition for an exchange of product when accompanied by the original sales slip. Merchandise must be returned within 7 days from date of delivery. Please note that any associated shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases. Before returning the item(s), you will need to contact Our representatives on sales@parisbijoux.com. The item you return must be presented in saleable condition with the appropriate sales invoice and all original packaging and enclosures. Take care to return any certificates that accompanied the item, as neglecting to do so will render you liable for the $20 replacement cost. We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to Our sole discretion.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”PRODUCT” font_container=”tag:div|font_size:24|text_align:left|color:%23000000|line_height:1.2″ google_fonts=”font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_empty_space height=”28px”][vc_separator color=”custom” accent_color=”#bdbdbd”][vc_empty_space height=”28px”][vc_tta_accordion][vc_tta_section title=”Does item comes in giftbox?” tab_id=”1462535517218-49920a1f-cdbe”][vc_column_text]Yes. Each item comes in an individual gift box with our Logo imprint on it.

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[/vc_column_text][/vc_tta_section][vc_tta_section title=”Product damage when arrived” tab_id=”1462536390947-318158aa-6a71″][vc_column_text]Please take a photo of the damage item and contact us right away at sales@parisbijoux.com to arrange an exchange. You are covered under our Limited Lifetime Guarantee. Please refer to our Terms & Conditions for more information.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I don’t like the product i had brought, can i ask for refund?” tab_id=”1462536310469-a910e0da-9dad”][vc_column_text]We do not offer cash refunds for products sold however you can exchange for another item within the similar price. You are require to top-up extra necessary if new item chosen cost more than the exchanged product value.

To be eligible for an exchange, the merchandise must be returned undamaged with the tag intact.  Returns are accepted within 7 days from date of purchase. Please note that after this duration has expired, we will not accept the return of the item. Please refer to our Return Policy for more info.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]

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